Project Protection Policy

Updated 30 August 2017

To protect both the Project Owners and Service Providers in the off-chance when things go wrong, archiparti collects payment from the Project Owner on behalf of the Service Provider and escrows the payment. UNLESS OTHERWISE EXPRESSLY AGREED BY ALL PARTIES IN WRITING, Members are protected under the Project Protection as laid out in relevant clauses in the Agreement below. 

Part A) Design Fee Escrow

Design Fee is to be paid fully at the start of the project into the archiparti Escrow account. archiparti Project Protection covers all projects listed on the archiparti Platform, big and small. At archiparti’s sole discretion, it may withhold the following amounts for the Project Owner and/or Service Provider, and disburse such funds as it in its sole discretion determines, without any liability to archiparti itself:

 

  • 100% of the project budget for incomplete Work from Service Provider,
  • 75% of the project budget from Service Provider if the quality of the Work is not up to archiparti standards,
  • 30% of the project budget from Service Provider for delays,
  • 20% of the project budget for inappropriate language between either party.

 

For the purposes of Project Protection, we cannot review project parts already marked as complete by both parties, Work completed outside of the Service Contract, and Work completed where funding has not been transferred in archiparti. archiparti is not responsible for resolving disputes that occur outside of the archiparti platform.

Only information logged in the archiparti platform will be considered as relevant documents. conversations not recorded in the platform will not be taken into account. We strongly advise that you log any key conclusions and conversations offline into the platform as soon as they occur.

 

Part B) Construction Fee Escrow

On the condition Project Owner chooses to deploy archiparti to escrow Construction Fee instead of direct payment to the Builder, construction Fee is to be managed through archiparti’s escrow account in the following schedule.

Stage 1

  • Paper Works
  • Insurance
  • Demolition
  • Scaffolding
Project Owner deposits 50% of construction fee to archiparti for escrowarchiparti pays 20% of construction fee to the builder for initiating Stage 1 of work.
Stage 2

  • Wet Trade & new walls
  • Electricity works
  • Water Piping works
  • Air conditioning Works
archiparti pays 30% of construction fee to the builder for initiating Stage 2 of work.
Stage 3

  • Tiling Works
  • Furniture Ordering
  • On-site woodworks
  • Windows
Project Owner deposits 50% of construction fee to archiparti for escrow before the start of Stage 3archiparti pays 20% of construction fee to the builder for initiating Stage 3 of work.
Stage 4

  • Painting & Finishes
  • Furniture installation
  • Final Touch up
  • Cleansing and removal of junks
archiparti pays 20% of construction fee to the builder for initiating Stage 4 of work.
Stage 5

  • One year maintenance
archiparti pays 10% of construction fee to the builder for initiating Stage 5 of work.
Extra Bonusarchiparti pays 2% of original contract value to the builder as a reward for projects that are finished in fewer days as agreed, and if quotation variation from start-to-end is less than 5%.
Mutually agreed extra Services Project Owner deposits 100% of the extra service fee to archiparti for escrow at the start of extra service.archiparti pays 50% of the extra service fee to the builder before the start of the extra service and pays 50% of the extra service fee to builder after the service is completed up to Project Owners’ satisfaction.

At archiparti’s sole discretion, it may withhold the fund for the Project Owner and/or Service Provider, and disburse such funds only after Project Owner’s approval of the quality and progress of work, without any liability to archiparti itself.

If there are any disputes at any point of the construction, a professional inspector will be sent to the site to carry out the following inspections to check defaults and variations from the agreed contract, and judge fee disburses situation. This complimentary offline inspection is limited to one time per project.

 

  • A comprehensive inspection of all rooms with inspection of the ceiling, wall, floor, foot line, door, window, window, mirror, cabinet, glass, toilet, bathtub, washbasin, sanitary ware, stove, water, canal, fence wall Floor waterproofing work, kitchen cabinets, air conditioners and so on. (as applicable)
  • Complete inspection of electrical equipment including doorbell, visitor telephone, power supply, lamp, air conditioner, radiator, range hood, extractor fan, refrigerator, washing machine, dryer, stove, microwave oven, water heater, television system, telephone system. (as applicable)
  • For conflicts involving building construction, the following inspection methods will be used:

a)  Professional visual survey (as applicable)

b)  High-resolution infrared scanning (as applicable)

c)  Professional pick hammer test (hollow brick test) (as applicable)

d)  High-sensitivity humidity detector test (as applicable)

e)  Professional water leakage testing (as applicable)

  • Professional report (repair list) with photos

 

Such inspection can be requested after each stage of work too with an extra pay to give extra clarity, please contact your project manager to understand the rate at your city.

Both project owners and service providers are advised to take record of works after each stage and log any key conclusions and conversations for any changes from agreed contract to protect your self-interest.

 

Part C) Project Protection Execution Timeline

archiparti Project Protection is executed by the following timeline:

 

  • Both the Project Owner and archiparti Service Provider provide a compensation estimate (how much they think is owed) in writing to archiparti Support at projects@archiparti.co
  • Both Project Owner and archiparti Service Provider provide any supporting documents that describe the specific project stage being reviewed. Supporting documents include Service Contracts, archiparti internal messages, chats, conversations, emails and other documents deemed relevant. We require all supporting documents to be sent within 7 days, after which no additional evidence can be accepted. All supporting documents need to support the stage under review.
  • archiparti will dedicate a third-party reviewer (from within archiparti or outside of archiparti), that has not had any relationship with the Project Owner and archiparti Service Provider and has the appropriate ability to perform the review of the project to execute said review. archiparti takes issues like delays, incomplete work, work quality and language tone into consideration when determining the allocation of compensation. archiparti’s third-party reviewer will come to a conclusion within 14 days of receiving the Project Protection request. archiparti’s Project Protection resolutions are final, non-reversible, and archiparti shall not be liable for damages borne by either of the parties involved.

 

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